25. July 2011 05:25
[EDIT on 8/1/11: Palo Alto is now ready to accept your online orders!]
Thank you to all our customers who have been ordering food online thru GINO! Today is the two-week anniversary of our launch, and we're very happy to say that a good number of you have been taking advantage of this online feature. We've gotten some feedback but would love to hear more. If you have any suggestions or would like to see something changed, please leave us a comment either here on this post or on GINO's feedback page.
Some of you have asked us to add drinks and more dessert options to the online menu. Actually, we've thought about it before but we decided against it because we didn't want to make the menu too lenghthy. In keeping with the website's name, Get In N Out, we wanted the whole process to be quick and easy. Instead of scrolling through what would seem like a never-ending list of our products, we opted that it would be easier for you to just order at the register when you picked up your order. What do you guys think? Would it be better to list all of our drinks and desserts on the page too, even if it might be a little hard to find the exact product you want?
In the next couple of weeks we will be accepting payment through the website as well, so picking up your order will be a complete breeze. That way you won't have to wait when you get to the store to pay, all you'll have to do is walk up to the counter to pick up your food. GINO also has an iPhone app coming soon, and we'll keep you posted on that as well.
For those of you who tried out GINO and are still using it, thank you! For anyone who used GINO and have stopped using it, please tell us about your experience and what we can do to make it better. For our Palo Alto customers, don't worry, we haven't forgotten about you! Online ordering for Palo Alto will be available later on this week with Saratoga following shortly after.
To stay up to date, follow us on our Twitter or on GINO's twitter.
10. July 2011 16:57
Welcome to our newly re-designed website! We've added a lot more information and tons of new photos, which will hopefully prove helpful to you. Some new features we've added are posting of our daily soups (no need to call-in anymore!) that can be found listed on each store's cafe page, and a new photo gallery. Because we did build from scratch, please excuse our work-in-progress as we finish taking new photos and complete pages. And if you have any feedback or suggestions for the new site, feel free to leave a comment on this post!
In addition to our new site, we also have some very exciting news! We are now offering online ordering for our cafe foods, available through an exclusive partnership with GINO. Short for GET IN 'N OUT, GINO launches its site today too, and we couldn't be happier to be their launch partner. Santa Clara and Fremont are ready for online ordering with Palo Alto and Saratoga coming soon. Partnered with GINO, our main goal is to better serve you. That means if you're in a hurry, not only do you still have the option to phone-in your order but you can now also order online (for to-go and dine-in) from the comfort of your desk. In addition, you can check out pictures, write reviews and search for other restaurants around you, using your location's GPS coordinates (if you let it). Remember, GINO is in its alpha stage so please excuse any kinks that have yet to be straightened out. Do us a huge favor and leave us feedback, either on this blog post or directly on GINO's feedback page.
We hope that these two tools will help us better serve you, happy browsing!